Detailed description of goods and/or services
LUCKY FRIDAY is a business in the apparel industry that markets, retails and distributes private label products.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 working days (Monday to Friday excluding bank holidays) and delivery is confirmed by way of email or SMS at check out.

Export restriction
Export of any product may be subject to local duties at country of delivery. Delivery fees will be worked out and communicated on a case by case basis.

Return and Refunds policy
The provision of goods and services by LUCKY FRIDAY is subject to availability. In cases of unavailability, LUCKY FRIDAY will refund the client in full within 7 days. Cancellation of orders by the client will attract a 15 % administration fee on the return of the goods to Lucky Friday Head Office. In the event of the goods being damaged a case will opened and resolved.

Customer privacy policy
LUCKY FRIDAY shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the LUCKY FRIDAY bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for LUCKY FRIDAY via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by LUCKY FRIDAY separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Country of domicile
This website is governed by the laws of South Africa and LUCKY FRIDAY chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Postal Address: P.O. Box 44375, Claremont, 7735

Variation
LUCKY FRIDAY may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Poly Nation Design CC (close corporation) based in South Africa trading as Lucky Friday and with Company Registration Number CK95 268 2923 and Mr A de Chaud as owner.

LUCKY FRIDAY CONTACT
Support: info@luckyfriday.co.za
Support: +27 (021) 447 7731
Physical Address: 5 London Road, Salt River, Cape Town
South Africa, 7925
Postal Address: P.O. Box 44375, Claremont, 7735